Shipping Policies

The customer is responsible for all shipping costs unless otherwise stated. We primarily ship packages via USPS and FedEx methods. Complete orders will typically ship the same business day as long as they are placed before 11 AM PST. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where FedEx, UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that FedEx, UPS and USPS do not have any guarantees as to the delivery time of a ground package. **Free or flat rate shipping offers never apply to oversized items unless specifically stated on that item page. If you use a free or flat rate shipping coupon with a mix of normal items and oversize items we may have to ask for shipping charge due to the excessive cost of shipping large items like rifle bags and Pelican cases.**
LA Police Gear does not ship to freight forwarding or cargo companies, and will cancel any orders to these addresses.

If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of L.A. Police Gear, Inc.'s distributors shipped directly to the customer), it is the customer's responsibility to contact L.A. Police Gear, Inc. regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, L.A. Police Gear, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, L.A. Police Gear, Inc. reserves the right to end all further assistance and proceedings regarding the customer's order. All drop shipped merchandise must be returned to L. A. Police Gear, not to the manufacturer.
Should a package be lost or damaged, it is the customer's responsibility to report the loss to L.A. Police Gear, Inc. so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and L.A. Police Gear assumes no responsibility for claims made after these time periods. Please note any shipment that goes out via Standard Shipping or UPS SurePost may not be rerouted by LA Police Gear after the package is in transit.