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Knowledge Hub
Learn about all kinds of helpful terms & topics for law enforcement, military, 2A, CCW, security, and more.
Articles
Can I get a tax exemption for my purchase?
Yes, you can if you are eligible. Here is the page to submit your information and relevant documents for review: https://lapolicegear.com/tax-exemption-request/
What should I do if my order is out of stock?
If your order is out of stock, you have the option to wait for the items to be restocked or to cancel your order. If you would like to cancel, please reach out to our customer support team with your order number and item(s) the request is for.
How do I return an item if I encounter issues with the return page?
If you experience issues with the return page and your order is not found, please contact our customer support team directly for assistance. We can help create the return and a return label. We will need to know your order number, items and whether o
How do I proceed if I need a replacement for a defective item?
If you need a replacement for a defective item, please use our returns portal and select that option. https://lapolicegear.com/returns
What happens if an item is not available by its anticipated shipping date?
Anticipated ship or restocking dates may change at any time, for any reason, with or without notice. If an item is not available by its expected shipping date, you can either choose to wait for the item to be restocked or request a cancellation and r
How can I track my order?
1. From any screen, at the bottom right, click the "Help" bubble2. In the "Order Status" section, click the blue "Find Order" bubble3. Add your order number and email address you used during checkout4. Click the blue bubble with the magnifying glass
How can I exchange a product for a different size or model?
You can use our easy to use Return's portal: https://lapolicegear.com/returns
Do you provide sizing assistance and guidance?
There are size charts on some of the product pages. For tactical clothing, we suggest considering fabric stretchability if you are between sizes. You may contact us with your specific measurements ad we will do our best to assist.
Is there a warranty on your clothing items in case of defects?
There are. You may review some of those on our Policies page and Return pages. https://lapolicegear.com/returns - https://lapolicegear.com/info
What are my options if a product I want is out of stock or discontinued?
If a product is out of stock, you may be able to sign up to be notified when the item will be back in stock, on the product page itself. For discontinued products, we recommend exploring similar models that offer comparable features.
What should I do if I receive a wrong item or the item is missing from my order?
If you receive the wrong item or your order is missing an item, please contact us immediately with your order number and clear photos of any incorrect items received.
Can I change my order if it hasn’t been fulfilled yet?
Typically, orders that have been submitted and processed cannot be altered. Once you place your order and if everything is in stock, it is sent directly to the warehouse where we are unable to make changes to the order. If your order has a backorder